4 Oct 2024 | Consulting, Contact Centre, Technology
Machine Learning – what is it? Understanding the difference between Machine Learning and AI is a good founding stone. The emergence of artificial intelligence (AI) and machine learning (ML) has revolutionised how businesses interact with their audiences, analyse...
27 Aug 2024 | Contact Centre, Technology
Using Generative AI in Contact Centres The Benefits and Challenges of Using Generative AI in a Loyalty Travel Contact Centre As the world of travel continues to evolve, loyalty programs like Skywards, AVIOS, Miles & More, Star Alliance, Executive Club, and Flying...
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