1 Nov 2024 | Consulting, Technology
Five Generative AI Trends to Watch in 2025 What is the future of generative AI? Today’s generative AI trends and the risks AI can bring may shape the development of enterprise technology next year. “Scouting around the various technology trend blogs I came across this...
14 Oct 2024 | Consulting, Technology
Stepping Up and Leading the AI Revolution As artificial intelligence (AI) continues to redefine business landscapes, the demand for skilled leadership to guide companies through its integration has never been more pressing. For CIOs and executive teams, steering the...
10 Oct 2024 | Consulting, Technology
Understanding Security Concerns for AI-Powered Note-Taking Tools: What Businesses Need to Know AI-powered note-taking tools are transforming how businesses manage and document meetings. However, their use raises several security and privacy concerns that organisations...
4 Oct 2024 | Consulting, Contact Centre, Technology
Machine Learning – what is it? Understanding the difference between Machine Learning and AI is a good founding stone. The emergence of artificial intelligence (AI) and machine learning (ML) has revolutionised how businesses interact with their audiences, analyse...
27 Aug 2024 | Contact Centre, Technology
Using Generative AI in Contact Centres The Benefits and Challenges of Using Generative AI in a Loyalty Travel Contact Centre As the world of travel continues to evolve, loyalty programs like Skywards, AVIOS, Miles & More, Star Alliance, Executive Club, and Flying...
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