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Types of Machine Learning
Machine Learning - what is it?Understanding the difference between Machine Learning and AI is a good founding stone.The emergence of artificial intelligence (AI) and machine learning (ML) has revolutionised how businesses interact with their audiences, analyse data,...
Experience & Leadership in IT Transformation
The Importance of Finding Experienced Leaders for IT Change and Transformation in the growing Age of Generative AIIn today’s fast-paced business landscape, companies are under increasing pressure to innovate and stay competitive.The emergence of Generative AI is...
Klarna’s AI Leap
Klarna's AI Leap: Revolutionising Fintech with Next-Gen TechnologyKlarna, the global fintech trailblazer known for its pioneering buy-now-pay-later (BNPL) services, is making headlines with its ambitious foray into artificial intelligence (AI).This bold move...
Generative AI in Financial Services
How Generative AI is Boosting Customer Satisfaction in UK Financial Services: The UK financial services industry is undergoing a significant digital transformation, driven by advancements in artificial intelligence (AI), particularly Generative AI.As customers demand...
GenAI in Contact Centres
Using Generative AI in Contact CentresThe Benefits and Challenges of Using Generative AI in a Loyalty Travel Contact CentreAs the world of travel continues to evolve, loyalty programs like Skywards, AVIOS, Miles & More, Star Alliance, Executive Club, and Flying...
Digital Transformation
Digital Transformation: Definition, Types & StrategyEnterprises are rushing to embrace digital transformation, but not all of them are succeeding in their goals. Here are some thoughts how to guide your business through a successful digital transformation.It’s...
VoIP Voice vs Landline
Scenarios Worth Considering between VoIP vs Landline: While choosing VoIP over landline phones is generally an easy decision for most companies, there are a few situations where your business may want to go with a landline or hybrid VoIP system.For a long time,...
Hybrid Project Management
What Is Hybrid Project Management and why it Improves Change?Explore the key features and benefits of hybrid project management, and create a step-by-step plan to choose features, implement tools and train your teamHybrid project management is the process of...
Things Call Centre AI Can Do
Suggested Options Call Centre AI Can Do Today, and What’s comming on the WayExplore how AI transforms call centres with five current technologies and three future innovations, enhancing efficiency and customer satisfactionCall centre artificial intelligence is already...
Change Management Principals
Ten Key Principles for Leading Business Change ManagementExperience gained over 35 years in the transformation of IT from old analogue routers to ATM networks and then ethernet switching. Tech is moving so fast we how see three-year cycles for EOSL.Way back when (pick...
AI is transforming digital marketing
2024 trends and insights on how AI is transforming digital marketing: AI is revolutionising digital marketing with many success stories and key strategies. Read about personalisation, predictive analytics, content creation, and more below.The rapid evolution of AI is...
Google’s AI Overviews
What Is Google’s AI Overviews?Google is putting AI Overviews at the centre of its search experience. Learn about the key features of AI Overviews, how it compares to SGE, and user responses.Google AI Overviews is a feature within Google Search that provides...
MS365 CoPilot Launch
Microsoft 365 Copilot Set for November 23The AI assistant will launch across Microsoft products, from 365 to Windows, and includes a prompt writing toolMicrosoft 365 Copilot will be available for business and enterprise users globally on November 1, Microsoft...
Generative AI
Generative AI Will Bring “Transformational Benefit” in the Next 2-5 YearsGenerative AI landed on Gartner's coveted Hype Cycle for Emerging Technologies for 2023Generative AI has landed on Gartner’s coveted Hype Cycle for Emerging Technologies for 2023, the firm...
5 Biggest VoIP Trends
Expected 5 Biggest VoIP Trends to Watch in 2022-2023Transition to VOIP Services in 2023 is expected to escalate due to the demise of the Openreach PSTN copper networkOver the past 20 years, the worldwide VoIP industry has grown at an exponential rate. The sector is...
Top Tips for Digital Transformation
Our top tips for digital transformationThe business world has been digitally evolving for some time and every industry needs a plan to stay ahead of the competitionFrom cars to communication, medicine to manufacturing, food to finance. Having a digital transformation...
The future 5G
The upswing of 5G servicesWhat does 5G mean for the future5G networks are the next big thing in mobile internet connectivity. After almost a decade of development, it has finally become a reality in some areas. It offers an unprecedented transmission speed that far...
Future trends 2023
Looming 2023 TrendsUbiquitous (AI) Artificial IntelligenceStraight from the pandemic and into 2030, artificial intelligence is projected to contribute $15.7 trillion to the global economy, representing 26% of global GDP for the same period (World Economic Forum,...
Hyperscale Cloud in 2020
CLOUD OPERATIONS CHANGING IN 2020The three hyperscale cloud providers: AWS, Google Cloud Platform (GCP) and Microsoft’s Azure invest in their cloud services in ways that ensure customers can’t shift their workload to other cloud providers. “While doing some due...
Looming IR35 Disaster
THE SAD DAY OF IR35 LOOMS POST COVID19 AND BREXITWill the Government open their eyes to the impact that this will have for hard-working knowledgeable consulting resources?Changes to the off-payroll working rules (IR35) are due to come into force this April 21. The...
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