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Watching 2025 GenAI trends
Five Generative AI Trends to Watch in 2025What is the future of generative AI? Today’s generative AI trends and the risks AI can bring may shape the development of enterprise technology next year. “Scouting around the various technology trend blogs I came across this...
Hire the old guy
Why Businesses Should Use Senior IT Consultants to Transform Their CompaniesIn today’s fast-evolving technological landscape, businesses must be agile, innovative, and capable of implementing change swiftly. “Senior IT consultants play a pivotal role in enabling this...
Leading the AI Revolution
Stepping Up and Leading the AI RevolutionAs artificial intelligence (AI) continues to redefine business landscapes, the demand for skilled leadership to guide companies through its integration has never been more pressing.For CIOs and executive teams, steering the AI...
AI-Powered Note-Taking
Understanding Security Concerns for AI-Powered Note-Taking Tools:What Businesses Need to KnowAI-powered note-taking tools are transforming how businesses manage and document meetings. However, their use raises several security and privacy concerns that organisations...
Types of Machine Learning
Machine Learning - what is it?Understanding the difference between Machine Learning and AI is a good founding stone.The emergence of artificial intelligence (AI) and machine learning (ML) has revolutionised how businesses interact with their audiences, analyse data,...
Experience & Leadership in IT Transformation
The Importance of Finding Experienced Leaders for IT Change and Transformation in the growing Age of Generative AIIn today’s fast-paced business landscape, companies are under increasing pressure to innovate and stay competitive.The emergence of Generative AI is...
Klarna’s AI Leap
Klarna's AI Leap: Revolutionising Fintech with Next-Gen TechnologyKlarna, the global fintech trailblazer known for its pioneering buy-now-pay-later (BNPL) services, is making headlines with its ambitious foray into artificial intelligence (AI).This bold move...
Generative AI in Financial Services
How Generative AI is Boosting Customer Satisfaction in UK Financial Services: The UK financial services industry is undergoing a significant digital transformation, driven by advancements in artificial intelligence (AI), particularly Generative AI.As customers demand...
GenAI in Contact Centres
Using Generative AI in Contact CentresThe Benefits and Challenges of Using Generative AI in a Loyalty Travel Contact CentreAs the world of travel continues to evolve, loyalty programs like Skywards, AVIOS, Miles & More, Star Alliance, Executive Club, and Flying...
Digital Transformation
Digital Transformation: Definition, Types & StrategyEnterprises are rushing to embrace digital transformation, but not all of them are succeeding in their goals. Here are some thoughts how to guide your business through a successful digital transformation.It’s...
VoIP Voice vs Landline
Scenarios Worth Considering between VoIP vs Landline: While choosing VoIP over landline phones is generally an easy decision for most companies, there are a few situations where your business may want to go with a landline or hybrid VoIP system.For a long time,...
Hybrid Project Management
What Is Hybrid Project Management and why it Improves Change?Explore the key features and benefits of hybrid project management, and create a step-by-step plan to choose features, implement tools and train your teamHybrid project management is the process of...
Things Call Centre AI Can Do
Suggested Options Call Centre AI Can Do Today, and What’s comming on the WayExplore how AI transforms call centres with five current technologies and three future innovations, enhancing efficiency and customer satisfactionCall centre artificial intelligence is already...
Change Management Principals
Ten Key Principles for Leading Business Change ManagementExperience gained over 35 years in the transformation of IT from old analogue routers to ATM networks and then ethernet switching. Tech is moving so fast we how see three-year cycles for EOSL.Way back when (pick...
AI is transforming digital marketing
2024 trends and insights on how AI is transforming digital marketing: AI is revolutionising digital marketing with many success stories and key strategies. Read about personalisation, predictive analytics, content creation, and more below.The rapid evolution of AI is...
Google’s AI Overviews
What Is Google’s AI Overviews?Google is putting AI Overviews at the centre of its search experience. Learn about the key features of AI Overviews, how it compares to SGE, and user responses.Google AI Overviews is a feature within Google Search that provides...
MS365 CoPilot Launch
Microsoft 365 Copilot Set for November 23The AI assistant will launch across Microsoft products, from 365 to Windows, and includes a prompt writing toolMicrosoft 365 Copilot will be available for business and enterprise users globally on November 1, Microsoft...
Generative AI
Generative AI Will Bring “Transformational Benefit” in the Next 2-5 YearsGenerative AI landed on Gartner's coveted Hype Cycle for Emerging Technologies for 2023Generative AI has landed on Gartner’s coveted Hype Cycle for Emerging Technologies for 2023, the firm...
5 Biggest VoIP Trends
Expected 5 Biggest VoIP Trends to Watch in 2022-2023Transition to VOIP Services in 2023 is expected to escalate due to the demise of the Openreach PSTN copper networkOver the past 20 years, the worldwide VoIP industry has grown at an exponential rate. The sector is...
Top Tips for Digital Transformation
Our top tips for digital transformationThe business world has been digitally evolving for some time and every industry needs a plan to stay ahead of the competitionFrom cars to communication, medicine to manufacturing, food to finance. Having a digital transformation...
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