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The Hidden Economics of AI
The AI Application and Development Cost I Struggle to Get Anyone to Talk AboutAI's Hyped Excitement Secret: Are We Deploying Systems We Can't Cost ProperlyThe Development Bill I Struggle to Get Anyone to Talk About When organisations discuss their AI journey, the...
Change Leadership for AI delivery
AI won’t fix broken processes. Strong change leadership will.Why AI Programmes Often Fail Without Proper Change & Transformation Leadership with Battle ScarsBusinesses are under pressure to work faster, leaner, and with fewer manual bottlenecks. Many turn to...
Hiring ‘Seen-It-Done-It’ Talent
The Grey Hair Advantage: Why UAE Boardrooms Are Done with Disruption TheatreThere is a regional shift towards experience over innovation, and why 'grey hair' is becoming the most valuable commodity in transformation.The Unicorn Fatigue Is Real Let's be honest: Has the...
Fractional your Secret Weapon
Supercharge Your Dubai Business: Why Fractional CIOs & CTOs Are Your Secret Weapon!Unlock Expert Tech Leadership - Perfect for Startups, SMEs, and Growing Enterprises Needing “Hit-the-Road” & “Get-the-Job-done” Experience Without the Full-Time Price Tag.Why...
Managed Services need AI so listen
Where AI Actually Earns Its Keep in Corporate IT OperationsThe Seven Places Your Managed Services Team Is Screaming for AI (And You're Not Listening)After twenty years in the trenches, I've identified where AI delivers immediate, measurable impact in Managed Services....
Managed Services Team Burning Money
Your Managed Services Team Is Burning Money While AI Sits on the BenchWhy Your Brightest IT Minds Are Stuck Doing Digital DrudgeryAfter twenty years as a Fractional CIO, I've seen the same tragedy play out repeatedly: brilliant Managed Services teams haemorrhaging...
Fractional is not part-time
Rethinking Leadership Models in the Middle EastFractional isn’t part-time. It’s the right time.The Middle East is moving fast, yet many companies still cling to old leadership models. If the region wants to attract more global headquarters and drive lasting growth, it...
The Emperors new Algorithm
The Emperor's New AlgorithmThe Missing Ingredient in Your AI Strategy:There's a peculiar sort of panic happening in boardrooms. Everyone knows they need to "do AI" but nobody wants to admit they're not entirely sure what they're doing. The pressure is real....
From Sand to Silicon:
The UAE's Secret AI Empire Making Silicon Valley ‘Sweat’Buckle up for the desert digital revolution nobody saw coming.Whilst everyone's been watching ChatGPT drama unfold, the Emirates are quietly building a $2 trillion AI powerhouse that's reshaping global tech...
AI Evolution from Call Centre Speech
The Evolution from Call Centre Speech Automation to RPA and AI:The journey from call centre speech automation to Robotic Process Automation (RPA) and now Artificial Intelligence (AI)This journey is a natural progression in the evolution of enterprise automation. Each...
The UAE is Winning the UK’s Best Minds
Why is UK IT Talent Moving to the UAE & GCCIt's clear that IT professionals are leaving the UK, driven by obvious UAE driven technological advancements, better economic stability, and government-backed innovation incentives.Introduction The UK has long been a...
Benefits & Pitfalls for AI
Benefits & Pitfalls for AI in businessHarness AI's transformative power wisely—drive growth, avoid risks, and ensure responsible innovation.Artificial Intelligence (AI) is reshaping industries, redefining operational efficiencies, and transforming customer...
The great UK brain Drain
The Move of Talent from the UK to the UAE: Why It’s Happening and What Does It Mean to normal people in the UKLately, post the July 2024 government change in the UK we’ve seen a growing trend in general dissatisfaction of support for the skilled working force in the...
Watching 2025 GenAI trends
Five Generative AI Trends to Watch in 2025What is the future of generative AI? Today’s generative AI trends and the risks AI can bring may shape the development of enterprise technology next year. “Scouting around the various technology trend blogs I came across this...
Hire the old guy
Why companies Should Use senior business Consultants to Transform Their CompaniesIn today’s fast-evolving technological landscape, businesses must be agile, innovative, and capable of implementing change swiftly. “Senior IT consultants play a pivotal role in enabling...
Leading the AI Revolution
Stepping Up and Leading the AI RevolutionAs artificial intelligence (AI) continues to redefine business landscapes, the demand for skilled leadership to guide companies through its integration has never been more pressing.For CIOs and executive teams, steering the AI...
AI-Powered Note-Taking
Understanding Security Concerns for AI-Powered Note-Taking Tools:What Businesses Need to KnowAI-powered note-taking tools are transforming how businesses manage and document meetings. However, their use raises several security and privacy concerns that organisations...
Types of Machine Learning
Machine Learning - what is it?Understanding the difference between Machine Learning and AI is a good founding stone.The emergence of artificial intelligence (AI) and machine learning (ML) has revolutionised how businesses interact with their audiences, analyse data,...
Experience & Leadership in IT Transformation
The Importance of Finding Experienced Leaders for IT Change and Transformation in the growing Age of Generative AIIn today’s fast-paced business landscape, companies are under increasing pressure to innovate and stay competitive.The emergence of Generative AI is...
Klarna’s AI Leap
Klarna's AI Leap: Revolutionising Fintech with Next-Gen TechnologyKlarna, the global fintech trailblazer known for its pioneering buy-now-pay-later (BNPL) services, is making headlines with its ambitious foray into artificial intelligence (AI).This bold move...
Generative AI in Financial Services
How Generative AI is Boosting Customer Satisfaction in UK Financial Services: The UK financial services industry is undergoing a significant digital transformation, driven by advancements in artificial intelligence (AI), particularly Generative AI.As customers demand...
GenAI in Contact Centres
Using Generative AI in Contact CentresThe Benefits and Challenges of Using Generative AI in a Loyalty Travel Contact CentreAs the world of travel continues to evolve, loyalty programs like Skywards, AVIOS, Miles & More, Star Alliance, Executive Club, and Flying...
Digital Transformation
Digital Transformation: Definition, Types & StrategyEnterprises are rushing to embrace digital transformation, but not all of them are succeeding in their goals. Here are some thoughts how to guide your business through a successful digital transformation.It’s...
VoIP Voice vs Landline
Scenarios Worth Considering between VoIP vs Landline: While choosing VoIP over landline phones is generally an easy decision for most companies, there are a few situations where your business may want to go with a landline or hybrid VoIP system.For a long time,...
Hybrid Project Management
What Is Hybrid Project Management and why it Improves Change?Explore the key features and benefits of hybrid project management, and create a step-by-step plan to choose features, implement tools and train your teamHybrid project management is the process of...
Things Call Centre AI Can Do
Suggested Options Call Centre AI Can Do Today, and What’s comming on the WayExplore how AI transforms call centres with five current technologies and three future innovations, enhancing efficiency and customer satisfactionCall centre artificial intelligence is already...
Change Management Principals
Ten Key Principles for Leading Business Change ManagementExperience gained over 35 years in the transformation of IT from old analogue routers to ATM networks and then ethernet switching. Tech is moving so fast we how see three-year cycles for EOSL.Way back when (pick...
AI is transforming digital marketing
2024 trends and insights on how AI is transforming digital marketing: AI is revolutionising digital marketing with many success stories and key strategies. Read about personalisation, predictive analytics, content creation, and more below.The rapid evolution of AI is...
Google’s AI Overviews
What Is Google’s AI Overviews?Google is putting AI Overviews at the centre of its search experience. Learn about the key features of AI Overviews, how it compares to SGE, and user responses.Google AI Overviews is a feature within Google Search that provides...
MS365 CoPilot Launch
Microsoft 365 Copilot Set for November 23The AI assistant will launch across Microsoft products, from 365 to Windows, and includes a prompt writing toolMicrosoft 365 Copilot will be available for business and enterprise users globally on November 1, Microsoft...
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