4 Oct 2024 | Consulting, Contact Centre, Technology
Machine Learning – what is it? Understanding the difference between Machine Learning and AI is a good founding stone. The emergence of artificial intelligence (AI) and machine learning (ML) has revolutionised how businesses interact with their audiences, analyse...
27 Sep 2024 | Consulting, Technology
The Importance of Finding Experienced Leaders for IT Change and Transformation in the growing Age of Generative AI In today’s fast-paced business landscape, companies are under increasing pressure to innovate and stay competitive. The emergence of Generative AI is...
11 Sep 2024 | Consulting, Technology
Klarna’s AI Leap: Revolutionising Fintech with Next-Gen Technology Klarna, the global fintech trailblazer known for its pioneering buy-now-pay-later (BNPL) services, is making headlines with its ambitious foray into artificial intelligence (AI). This bold move...
27 Aug 2024 | Contact Centre, Technology
Using Generative AI in Contact Centres The Benefits and Challenges of Using Generative AI in a Loyalty Travel Contact Centre As the world of travel continues to evolve, loyalty programs like Skywards, AVIOS, Miles & More, Star Alliance, Executive Club, and Flying...
12 Jun 2024 | Cloud, Technology
2024 trends and insights on how AI is transforming digital marketing: AI is revolutionising digital marketing with many success stories and key strategies. Read about personalisation, predictive analytics, content creation, and more below. The rapid evolution of AI...
29 May 2024 | Cloud, Technology
What Is Google’s AI Overviews? Google is putting AI Overviews at the centre of its search experience. Learn about the key features of AI Overviews, how it compares to SGE, and user responses. Google AI Overviews is a feature within Google Search that provides...
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