4 Oct 2024 | Consulting, Contact Centre, Technology
Machine Learning – what is it? Understanding the difference between Machine Learning and AI is a good founding stone. The emergence of artificial intelligence (AI) and machine learning (ML) has revolutionised how businesses interact with their audiences, analyse...
1 Sep 2024 | Consulting, Contact Centre
How Generative AI is Boosting Customer Satisfaction in UK Financial Services: The UK financial services industry is undergoing a significant digital transformation, driven by advancements in artificial intelligence (AI), particularly Generative AI. As customers...
27 Aug 2024 | Contact Centre, Technology
Using Generative AI in Contact Centres The Benefits and Challenges of Using Generative AI in a Loyalty Travel Contact Centre As the world of travel continues to evolve, loyalty programs like Skywards, AVIOS, Miles & More, Star Alliance, Executive Club, and Flying...
1 Aug 2024 | Cloud, Contact Centre
Scenarios Worth Considering between VoIP vs Landline: While choosing VoIP over landline phones is generally an easy decision for most companies, there are a few situations where your business may want to go with a landline or hybrid VoIP system. For a long time,...
14 Jul 2024 | Contact Centre
Suggested Options Call Centre AI Can Do Today, and What’s comming on the Way Explore how AI transforms call centres with five current technologies and three future innovations, enhancing efficiency and customer satisfaction Call centre artificial intelligence is...
Recent Comments